Tiertime Warranty And Service Level Agreement

Version: 05/15/2018 – Present

IMPORTANT: BY USING YOUR “TIERTIME” PRODUCT(S), YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE TIERTIME ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW. DO NOT USE YOUR PRODUCT(S) UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT(S) AND RETURN IT WITHIN THE RETURN PERIOD STATED IN TIERTIME’S RETURN POLICY TO TIERTIME CORPORATION OR THE AUTHORIZED DISTRIBUTOR FROM WHICH YOU PURCHASED PRODUCT(S) FOR A REFUND. Tiertime One (1) Year Limited Warranty – Tiertime Branded Product(s) Only.

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, TIERTIME DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

经济法限制的保修限制

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TIERTIME DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, TIERTIME LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT TIERTIME’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

这个保修所涵盖的是什么？

Tiertime Corporation的1765年兰德斯Ave＃338，米尔皮塔斯，CA，95035（“Tiertime”）保证了原始包装（“Tiertime产品”）中的Tiertime品牌硬件产品，配件和备件，以防止材料和工艺的缺陷亚博vip首页used normally in accordance with Tiertime’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Tiertime’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

这个保修不包括什么？

此保修不适用于任何非TiVertime品牌硬件产品或任何软件，即使包装或使用TiVertime硬件销售。亚博vip首页本保修不涵盖正常的消耗品或消耗件（如灯丝，喷嘴，保险丝，灯具）或工具套件。除了Tiertime之外，制造商，供应商或出版商可以向您提供自己的保证 - 请联系它们以获取更多信息。本保修不包括在线或没有Tiertime品牌（包括但不限于系统软件）的Tiertime（包括但不限于系统软件）的软件。有关您使用的权利，请参阅软件的许可协议。Tiertime不保证TiVertime产品的操作将不间断或无错误。Tiertime不负责因未能遵循与TiVertime产品的使用有关的指示而导致的损坏。

本保证不适用:consum (a)正常able parts, such as filament, perfboards, flexboards, nozzles, fuses, airfilters, light bulbs, batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, flood, earthquake, war, lightning, act of God, act of violence, or other external cause; (e) to damage caused by operating the Tiertime Product outside Tiertime’s published guidelines; (f) to any attempt by any person other than Tiertime personnel or its Tiertime Authorized Service Provider (TASP) (via the telephone or otherwise), to adjust, repair or support the Tiertime Products; (g) to a Tiertime Product that has been modified to alter functionality or capability without the written permission of Tiertime; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Tiertime Product; (i) if any serial number has been removed or defaced from the Tiertime Product; (j) to damage caused by accident, transportation, neglect, misuse, abuse or default of or by the Customer, its employees or agents or any third party, including but not limited to broken or cracked plastics; (k) to use of third-party computer program to connect or control Tiertime Product; (l) to modify, decompile, adjust, change or crack Tiertime’s software to connect or control Tiertime Product; (m) to failure to follow the product instructions or failure to perform preventive maintenance; (n) to problems caused by using accessories, parts or components not supplied by Tiertime; (o) to products for which Tiertime has not received payment.

对TiVertime服务的重要限制。

Tiertime may restrict warranty service for UP Product(s) to the country where Tiertime or its Authorized Distributors originally sold the device.

YOUR RESPONSIBILITIES

Before receiving warranty service, Tiertime or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Tiertime’s procedures for obtaining warranty service.

Following warranty service your Tiertime Product(s) or a replacement device will be returned to you as your Tiertime Product(s) was configured when originally purchased, subject to applicable updates.

这个有限保修最后需要多长时间？

• Limited Warranty of Tiertime-branded Product carries a 1-year Standard Limited Warranty.
• Extended Limited Warranty of Tiertime-branded Product is 1-year that shall be seamlessly started from original Standard Limited Warranty or previous valid Extended Limited Warranty.
•作为原始产品包含作为原始产品的打印头的保修仅适用于备件，并且在购买产品日期后90天有效。

WHAT WILL TIERTIME DO IN THE EVENT THE WARRANTY IS BREACHED?

Tiertime-Branded产品可能会有一个1年免费的零件更换限量保修，其中Tiertime，在其选择，维修或替换零件和劳动力，提供不同的送货方式，以便保修服务，
including but not limited to DIY services, carry-in or mail-in services. Extensions of your Standard Limited Warranty may also be available after you purchase your product(s). To determine the warranty that came with your product(s), or the warranty extension that you purchased, see your packing slip, invoice, receipt or other sales documentation. Some components of the product(s) you purchased may have a shorter warranty than that listed on your packing slip, invoice, receipt or other sales documentation. Prior to contacting Tiertime, a TASP, or TRS, you are recommended to consult User Manual or Tiertime’s online knowledge base for troubleshooting.

Upon contacting Tiertime, you will be required to engage in a remote diagnosis session with the technical support agent to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of
产品和多个或扩展会话。如果Tiertime确定此有限保修未涵盖问题，您可能会提供基于替代费用的服务。

如果Tiertime决定应该投保索赔by warranty, Tiertime will, at its option, (i) repair the Tiertime Product using new or previously used parts that are equivalent to new in performance and reliability, (ii) replace the Tiertime Product with a device that is at least functionally equivalent to the Tiertime Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) exchange the Tiertime Product for a refund of your purchase price.

替代部件或TiVertime产品假定替换或修理日期的保修期或九十（90）天的剩余期限，以较长为您提供更长的覆盖率。当替换TiVertime产品或部件或提供的退款时，任何更换项目都将成为您的财产，更换或退款项目成为Tiertime的财产。

如何获得保修服务？

请在寻求保修服务之前访问并查看下面描述的资源。如果使用以下资源，TiVertime产品仍然无法正常运行，请使用下面提供的信息与TierTime代表联系，如果适用，请联系TASP。TiVertime代表或TASP将有助于确定您的TIVertime产品是否需要服务，如果确实，请告知您如何提供它。通过电话联系Tiertime，可以根据您的位置进行其他费用。

WARRANTY SERVICE OPTIONS

Tiertime将通过以下一个或多个选项提供保修服务：

（i）做你自己（DIY）零件服务。
DIY parts service allows you to service your own Tiertime Product. If DIY parts service is available in the circumstances, the following process will apply.
（a）TiVertime需要返回替换的TiVertime产品或部分的服务。
Tiertime可能需要信用卡授权作为零售价格的零售价格的担保，以及适用的运费。如果您无法提供信用卡授权，DIY零件服务可能
not be available to you and Tiertime will offer alternative arrangements for service. Tiertime will ship a replacement Tiertime Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced Tiertime Product or part. If you follow the instructions, you will not be charged for the Tiertime Product or part shipping to your location, but you still need to pay the shipping cost from your location. If you fail to return the replaced Tiertime Product or part as instructed or return a replaced Tiertime Product or part that is ineligible for service, Tiertime will charge your credit card for the authorized amount.
(b) Service where Tiertime does not require return of the replaced Tiertime Product or part.
Tiertime will ship you free of charge a replacement Tiertime Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Tiertime Product or part.
(c) Tiertime is not responsible for any labor costs you incur relating to DIY parts service. Should you require further assistance, contact a TASP.

（ii）随身携带服务。
您可以将您的TiVertime产品返回给提供随身携带服务的Tasp位置。服务将在位置执行，或者TASP可以将您的TiVertime产品发送到TiVertime维修服务（“TRS”）位置进行维修。一旦通知服务完成，您就可以立即从TASP位置检索TiVertime产品。

（ii）邮寄服务。
如果TiVertime确定您的TiVertime产品有资格获得邮件服务，Tiertime将发出返回物质授权（RMA）编号，您必须包含您的退回产品，并将您的指令发送给您，以便您可以运送您的TiertimeProduct to an TRS or TASP location in accordance with Tiertime’s instructions. Tiertime may require a credit card authorization as security for the retail price of the replacement, labor, and shipping cost. You must return the Product or Spare Part to Tiertime, TASP, or TRS in their original or equivalent packaging, prepay shipping charges and insure the shipment or accept the risk if the Equipment or Spare Part is lost or damaged in shipment. Once service is complete, the TRS or TASP location will return the Tiertime Product to you. Tiertime will pay for shipping to your location if all instructions are followed, and the Product is still within the warranty, otherwise, you will be charged according the service involved. Tiertime reserves the right to change the method by which Tiertime may provide warranty service to you, and your Tiertime Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Tiertime Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Tiertime may repair or replace Tiertime Products and parts with comparable Tiertime Product and parts that comply with local standards.

责任限制

除本保修条款和法律允许的最大范围外，Tiertime不对任何违反保修或条件，或根据任何其他法律理论，包括但不限于亏损所产生的直接，特殊，偶然或后果损害负责使用;损失;丧失实际或预期的利润（包括合同损失）;丧失使用金钱;损失预期的储蓄;失去业务;失去机会;失去善意;声誉丧失; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE TIERTIME PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE TIERTIME PRODUCT.

上述限制不适用于死亡或人身伤害索赔或故意和疏忽行为和/或遗漏的任何法定责任。Tiertime不承认任何表示，它能够在此保修下修复任何IOS设备或更换TiVertime产品，而不会有风险或丢失存储在TiVertime产品中的信息。一些州（国家和省）不允许排除或限制偶然或后果损害，因此上述限制或排除可能不适用于您。

GENERAL

没有TiVerime经销商，代理人或员工被授权制定任何修改，扩展或加入此保修。如果任何术语被认为是非法或无法执行的，那么剩余条款的合法性或可执行性不得受到影响或受损。该保修受到在举行TiVertime产品购买的国家法律的管辖和解释。Tiertime或其继任者在标题中是此保修下的保修。

Contact Methods

电子邮件：support@tiertime.com.
客户支持（仅限北美）：888-288-6124